Electronic Visit Verification (EVV) Questions

Below you’ll find answers to our most frequently asked questions specific to Electronic Visit Verification (EVV).

For definitions to common terms mentioned, please review our frequently asked questions glossary.

Electronic Visit Verification (EVV) is an electronic method for submitting your time worked. It is a federal requirement included in the 21st Century Cures Act. CDWA has its own EVV system that IPs use to record their time worked. Click here for more information on EVV from DSHS. Live-in IPs do not use EVV.

The CareAttend app is CDWA’s EVV system for time entry.

To be exempt from EVV, IPs attest that they live at the same home address as their Client. CDWA determines if an IP is exempt from EVV by comparing an IP’s home address provided during the hiring process to their Client’s home address on file.

Work Week Limits and weekly hour totals are available on CDWA’s DirectMyCare web portal. The EVV mobile app is used for starting and ending a shift. EVV shifts are visible on DirectMyCare and can be accessed on a mobile device or through a computer.

IPs can clock in and out from any location where services begin and/or end.

Yes. You can have the application closed when you are not actively clocking in or out for your shift.

No. You can submit mileage through CDWA’s DirectMyCare web portal.

Yes. The CareAttend application is compatible with both Android and Apple devices and can be used with a tablet that has location services.

Yes, the EVV application works with local WiFi/Internet. You will need to connect to the Internet to submit your time.

No. GPS must be turned on to capture the start and end location of your visit for compliance. The app does not collect GPS points in between the start and the end of the services.

Your activities will stay on your device until you recharge your battery. Then you can log into the app and pick up where you left off. (This also occurs if you lose signal). Everyone gets paid on time and more efficiently.

When you get a new phone, download the CareAttend app and contact CDWA.

CareAttend takes less than 80 MB of space on your device. Facebook and Netflix take more than 4000 MB. An average user of CareAttend uses less than 100 MB of data a month which is about the same as watching a 3-5 minute YouTube video.

CareAttend uses your phone’s Global Positioning System (GPS) to verify location. GPS is a system of satellites orbiting the earth that allows for the user to pinpoint their geographic location through technology built into the mobile device.

If you are out of cell range, you can always connect to WiFi to capture your visit. If there’s no WiFi, continue using the app. When you do have a connection, your history will go back and sync to the system.