Frequently Asked Questions

Below you’ll find answers to our most frequently asked questions specific to Clients.

For definitions to common terms, please review our terms and definitions page.

After the assessment is complete, the Case Manager sends the authorized hours to CDWA. If there is more than one IP, the Client can allocate hours to each IP. CDWA can help the Client allocate hours. Instructions on how to allocate hours are available on the Client Resources page.

The Client decides how many hours they would like the home care agency to provide and how many hours they would like the IP to provide. The Case Manager authorizes those specified amounts separately to the home care agency and to CDWA.

No. Clients receive a Client Service Agreement when they initiate services with CDWA. As the Medicaid provider, CDWA is eligible to receive Client information if they choose the CDE option.

As the managing employer, you select, supervise, manage, and dismiss your IPs. CDWA provides information in the Managing Employer Handbook that will help you understand your duties as the managing employer.

Complete the CDWA Authorized Representative Agreement. This agreement is only valid with CDWA for the purposes of IP oversight and management. If needed, the Client should also discuss having an authorized representative with their Case Manager.

Complete a new CDWA Authorized Representative Agreement. If needed, the Client should also discuss this change with their Case Manager.

You will need to contact your Case Manager.

The Client’s Case Manager contacts CDWA when there is a need for nurse-delegated tasks to be performed by an IP. If the IP meets the training requirement, CDWA notifies the Registered Nurse Delegator that they meet the requirements. CDWA works with the Training Partnership and IP if training requirements are not met. CDWA works closely with the Client’s Case Manager to coordinate care.

There are some situations in which CDWA may choose not to provide services or to stop providing services to a Client. These include:

  • The situation between the Client and IP does not support a safe plan of care and the Client is unwilling to choose a different IP.
  • The Client commits fraud or violates program rules.
  • The Client does not pay their Client Responsibility. CDWA will work with the Client or Case Manager for resolution to maintain care for the Client before stopping services.

As the managing employer, it is your job to manage your IPs, including scheduling and IP time management. If needed, CDWA can help you resolve IP time disputes. Our goal is to help Clients and IPs resolve disputes informally. If necessary, we will assist Clients in submitting a formal complaint. If the Client has an IP through CDWA and a caregiver from a home care agency, the Client’s Case Manager may also get involved.

In most cases, CDWA staff do not make home visits to Clients or IPs. If you or your IP reports a problem that requires a home visit, CDWA will contact your Case Manager to help.

No, the Client’s spouse typically cannot be an IP. Exceptions include being an IP for a chore services Client or Clients on the Veteran Directed Program.

For more information, please review WAC 388-115-0540.

No. Natural, step, or adoptive parents cannot be IPs for their children who are under 18. For more information, please review WAC 388-115-0540.