Case Managers

Frequently Asked Questions

Below you’ll find answers to our most frequently asked questions specific to Case Managers.

For definitions to common terms, please review our terms and definitions page.

What is the role of a Case Manager now that the CDE is operational?

Consumer Direct Care Network Washington (CDWA) is responsible for the administrative tasks regarding Individual Providers (IP). This leaves more time for Case Managers to focus on service planning and supporting activities that maintain the Client’s health and well-being.

Is there a contact at CDWA for Case Managers to share Assessment Details, changes in hours, and if a Client loses eligibility due to not submitting documentation for long-term care?

Will CDWA notify Case Managers if an individual is not hired as an IP? Will the Case Manager be given a reason why?

CDWA notifies the Case Manager if an IP is not eligible to work. CDWA consults with the Case Manager on IP ineligibility on a case-by-case basis.

Will Case Managers be required to send the Assessment Details and Service Summary for the IP to the CDE, or will it be provided directly to the IP?

Case Managers send the Assessment Details and Service Summary to CDWA via the CARE electronic interface. Once the care plan is received by CDWA, CDWA shares the plan with the IP. IPs can access the care plans and service summaries at any time through their DirectMyCare web portal.

Does CDWA sign the Person-Centered Support Plan (PCSP) as the personal care entity?

Yes, CDWA Service Coordinators sign the PCSP (DDA) or Service Summary (HCS/AAA) as the authorized provider of personal care.