Case Managers

Frequently Asked Questions

Below you’ll find answers to our most frequently asked questions specific to Case Managers.

For definitions to common terms, please review our terms and definitions page.

Consumer Direct Care Network Washington (CDWA) is responsible for the administrative tasks regarding Individual Providers (IP). This leaves more time for Case Managers to focus on service planning and supporting activities that maintain the Client’s health and well-being.

Case Managers can call or email the CDWA Service Coordinators assigned to the Client. Case Managers can also contact Supervisors and Program Managers in their region as needed.

CDWA notifies the Case Manager if an IP is not eligible to work. CDWA consults with the Case Manager on IP ineligibility on a case-by-case basis.

Case Managers send the Assessment Details and Service Summary to CDWA via the CARE electronic interface. Once the care plan is received by CDWA, CDWA shares the plan with the IP. IPs can access the care plans and service summaries at any time through their DirectMyCare web portal.

Yes, CDWA Service Coordinators sign the PCSP (DDA) or Service Summary (HCS/AAA) as the authorized provider of personal care.