Individual Provider (IP) Questions

Below you’ll find answers to our most frequently asked questions specific to Individual Providers (IP).

For definitions to common terms mentioned, please review our frequently asked questions glossary.

CDWA uses the Background Check Central Unit (BCCU) to perform background checks. There is no change to the list of crimes and conditions that disqualify an individual from being an IP. If a background check returns with issues that are not considered disqualifying, CDWA completes a Character, Competence and Suitability (CC&S) review to determine whether or not an IP can still provide services to that Client.

Pay scales and employment requirements are set by state legislation and the Collective Bargaining Agreement (CBA) with SEIU 775. If there are changes to pay scales or employment requirements due to changes in legislation or to the CBA, SEIU 775 and CDWA will communicate those changes to IPs and Clients.

Your Client(s) will continue to manage your schedule and hours worked. CDWA will monitor your Work Week Limit (WWL).

IPs and Clients can use Carina to find more work or available IPs.

IPs who are not live-in providers use Electronic Visit Verification (EVV). This is a federal requirement by the 21st Century Cures Act. You clock in and out using CDWA’s mobile app. At the end of each shift, you report the tasks performed as part of the logging out process. A landline telephone option is available as needed. CDWA also has an online time entry portal, called DirectMyCare. This is used if you forget to clock in/out or need to correct a previous time entry.

Training is done through SEIU 775 Benefits Group. New IPs are required to go through CDWA’s employment orientation which covers the DirectMyCare web portal, EVV (if applicable), and other employment-related information.

You should discuss your resignation with your Client first. Resignations are then submitted to CDWA. IPs who are no longer employed by CDWA will not be able to provide services to a Client. If an IP in good standing wishes to stop providing services to a particular Client but remain an employee of CDWA, they would contact CDWA with this information.

Eligibility criteria and plan options for healthcare coverage and health programs are through SEIU 775 Benefits Group. SEIU 775 Benefits Group provides communications related to your healthcare benefits. For more information, please call 1-877-606-6705 or visit

Payroll runs every other week on the scheduled dates as posted on our payroll calendar. IPs choose to receive pay via a pay card or by direct deposit into their checking/savings account(s). IPs should contact CDWA if they have questions or concerns regarding payroll.

Beginning July 1, 2022, IPs are eligible for holiday pay if they work on Independence Day (July 4) and/or New Year’s Day (January 1) as set forth in the Collective Bargaining Agreement (CBA) with SEIU 775. Days that qualify for holiday pay are defined in the CBA.

Yes. All IPs are required to have CDWA employment orientation to learn about working for CDWA. Employment orientation is paid time.

Yes. The CDWA employment orientation is done online. You should contact CDWA if you need additional support during the employment orientation.

Newly hired IPs go through a hiring and employment orientation process with CDWA. This process includes an initial screening, completing required employment documents, and passing the required background checks. New IPs are informed of the required trainings they need to complete.

Eligible IPs continue to have the opportunity to receive the Advanced Home Care Aide Specialist (AHCAS) Certification. Eligibility is determined by the cumulative career hours (CCH) IPs have worked, as well as the level of care that their Client needs. IPs with an AHCAS Certification qualify for a higher rate of pay.

Yes. CDWA is responsible for the administration and support of workers’ compensation issues for IPs who are injured on the job. Once an IP is employed with CDWA, work injuries can be reported by calling our customer service phone number.

The Client’s spouse cannot be an IP, except in the case of an individual provider for a chore services client or when the client is receiving services under the Veterans Directed Home Care program. For more information, please review WAC 388-115-0540.

No. Natural, step, or adoptive parents cannot be IPs for their children who are under 18. For more information, please review WAC 388-115-0540.