Individual Provider (IP) Questions

Below you’ll find answers to our most frequently asked questions specific to Individual Providers (IP).

For definitions to common terms mentioned, please review our frequently asked questions glossary.

Current IPs will not have to reapply for their jobs. Most employment information will transfer to CDWA. However, CDWA is obligated to complete background checks on current IPs whose background checks have expired or will expire, as per criteria set by the State of Washington. Additionally, IPs must complete several employment-related documents and orientation/training as part of the new hire process. The new documentation will ensure we have up to date information and have accounted for any changes in your status (such as name changes). It is our goal to make the transition as smooth as possible.

Yes, the Department of Health will continue to certify IPs. Current training and certification requirements for IPs will not change as a result of the transition. The SEIU 775 Benefits Group will continue to create and update the Orientation and Safety training. All IPs must be trained on this before providing services to Clients.

IP requirements will stay the same. CDWA will make sure all IPs meet and are up-to-date on IP requirements. These requirements include:

  • Being 18 years or older
  • Legally able to work in the US
  • Completion of background checks and required training
  • Not being named on any of the Medicaid exclusion lists

CDWA will receive current background check results when the CDE transition takes place. IPs who are currently under contract with DSHS, and who have a valid background check that will not expire within 90 days, will not need a new background check until it expires. For new IPs, CDWA will use the Background Check Central Unit (BCCU) to perform checks. There will be no change to the list of crimes and conditions that disqualify an individual from being an IP. If a background check returns with issues that are not considered a disqualifying crime or condition, CDWA will complete a Character, Competence and Suitability (CC&S) review to determine whether or not an IP can still provide services to a Client.

CDWA will have a new payment system that will fully replace IPOne. The payment system will be fully managed by CDWA.

Pay scales and employment requirements are set by state legislation and the collective bargaining agreement (CBA) with SEIU 775. If there are changes to pay scales or employment requirements, due to changes in legislation or to the CBA, SEIU 775 and CDWA will communicate changes to IPs and Clients.

IPs should confirm their PTO balances in IPOne are accurate prior to transition to CDWA. CDWA will receive PTO balances from IPOne.

Your Client(s) will continue to manage your schedule and hours worked. CDWA will monitor Work Week Limits (WWL).

IPs and Clients can continue to use Carina to find more work or available IPs.

IPs who are not live-in providers will have to use Electronic Visit Verification (EVV). This is a federal requirement by the 21st Century Cures Act. You will clock in and out using CDWA’s mobile app. At the end of each shift you will report the tasks performed as part of the logging out process. A landline telephone option will be available as needed. CDWA also has an online time entry portal, called DirectMyCare. This is used if you forget to clock in/out or need to correct a previous time entry.

Training will continue to be done through SEIU 775 Benefits Group. You will be required to go through CDWA’s employment orientation for training on the DirectMyCare web portal, EVV (if applicable) and other employment-related information.