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A Culture of Caring for You

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Announcements

Important Service Update: Consumer Direct Care Network Washington (CDWA) is improving the way we support you on the phone. We are making these changes so you can get help as quickly and smoothly as possible. What’s changing:
• We are removing voicemail from our phone system. This helps our teams answer calls right away and reduce long response times.
• All Service Coordinators are now trained to help with all questions. You won’t need to wait for a specific coordinator unless you request to.
Nothing else changes. Your services, rights, pay, and access remain the same. Our goal is simple: better service every time you call. Questions? Contact us anytime.

For important flood preparedness, response and recovery information to help you stay safe, visit Washington’s comprehensive flood resource page at WA211.

Community Appointments: Consumer Direct Care Network Washington hosts in-person community appointments across the state. To make it easier to find community appointment opportunities in your area, we updated our appointment calendar. Appointment opportunities are now grouped by region. If you need assistance with the hiring process, time submission, or another topic, visit our appointments page to register for an appointment near you.

Consumer Direct Care Network Washington

Consumer Direct Care Network Washington (CDWA) is the Consumer Directed Employer (CDE) for Washington’s Department of Social and Health Services (DSHS). As the CDE, CDWA employs the thousands of dedicated Individual Providers (IP) who provide in-home personal care and respite services.

CDWA is a partnership between Consumer Direct Holdings, Inc. and the Home Care Workers Purpose Trust. The Trust promotes good working conditions and economic security for workers, as well as worker voice and influence in the home care industry.

For more information about the CDE program, please visit our Resources page.

WA Cares Fund is coming to CDWA! This new program gives working people in Washington access to long-term care when they need it starting July 1, 2026. Learn more by visiting WAcaresfund.wa.gov. or the WA Cares Fund page of our website.

SEIU 775

For the CDE program in the state of Washington, Individual Providers are represented by SEIU 775. More information on SEIU 775 and union benefits are available at the following links:

SEIU 775 SEIU 775 Benefits Group