Washington state extended the deadline for Individual Providers (IP) credential requirements.
- For all IPs hired on or after 8/17/2019 credential deadlines were extended based on hire date.
- IPs hired before this date are expected to be compliant with all credential requirements.
Below are the updated deadlines for the home care aide (HCA) credential or qualifying equivalent:
| Your hire date | Must be certified by |
|---|---|
| 8/17/2019 to 9/30/2020 | 5/31/2023 |
| 10/1/2020 to 3/31/2022 | 8/28/2023 |
| 4/1/2022 to 9/30/2022 | 12/29/2023 |
| 10/1/2022 to 12/31/2022 | 1/28/2024 |
If your credential is up to date, no action is required.
My credential is not up to date. How do I get or renew my credential?
You will get or renew your credential with the Washington State Department of Health. They accept credential renewals online, by mail, or in person.
You can learn more about credentials on the Washington State Department of Health website.
Have questions or need help? Please call the Washington State Department of Health at 360-236-4700 or email hsqa.csc@doh.wa.gov.
I don’t know if my credential is up to date. Where can I check the status?
You can see your current status on the DirectMyCare web portal. Follow the instructions below to view your status. DO NOT click the qualifications button on the DirectMyCare web portal home page.
Step 1: Sign into DirectMyCare.com.
Step 2: Click on your name in the upper right of the home page. This brings you to your User Profile.
Step 3: Scroll to the bottom of the page. Review your Qualifications. For help reading your qualifications, please review our frequently asked questions.
If your credential is not up to date, please complete by the deadline, or you will not continue to be paid as an IP.
If you believe your credential listed in the DirectMyCare web portal is incorrect, submit an IP Training/Credential Correction Request in Workday. Detailed instructions are available here.