Below you’ll find answers to our most frequently asked questions about qualifications and how to check if your training is up to date.
For definitions to common terms mentioned, please review our frequently asked questions glossary.
Qualifications Questions
How do I find my Training/Credential in DirectMyCare?
You can see your current training/credential status on the DirectMyCare web portal. Follow the instructions below to view your status.
Step 1: Sign into DirectMyCare.com.
Step 2: Click on your name in the upper right of the home page. This brings you to your User Profile.
Step 3: Scroll to the bottom of the page. Review your Qualifications.
What is the qualification I-9 Verified?
This is an internal CDWA validation. You may disregard this on your list.
My Basic Training and/or Orientation and Safety Training says that it expires in 2079. Do I need to update anything?
No, DirectMyCare reflects these trainings as having an expiration date because when someone first becomes an Individual Provider (IP), they have a limited amount of time to complete them. If your “expiration date” is far into the future, this just reflects that we have completion records for your training(s) and you do not have to take any action.
My Basic Training says that it expires in August 2022, but my hire date was not until 2022. Can I be paid to provide care after the expiration date if I have not completed my training?
Yes, DirectMyCare will not apply the restrictions to training completion until you reach the end of your Training deadline as determined by your Hire Date. For example, if your Hire Date (as listed on your email from CDWA) is January 16, 2022 then the expiration date listed on the DirectMyCare web portal will be 120 days from your Hire Date. However, because of the Public Health Emergency rules you will have until April 30, 2023 to complete your training requirements.
I have a training or credential that I do not see listed. Do I need to do anything?
Is there an advance arrow on the bottom of your Qualifications screen? If so, please be sure to advance that.
If you still do not see the Training or Credential, please submit a Training/Credential Correction Request in Workday. Detailed instructions are available here.
My Continuing Education says that it expires on my birthday. I thought that the Continuing Education requirement was still waived. Do I need to complete these by my birthday?
You should continue to complete your Continuing Education (CE). All Individual Providers with a Continuing Education training requirement have until December 31, 2022 or 120 days from the end of the COVID-19 training waivers established by gubernatorial proclamation, whichever is later to complete any additional CE that may have become due while training waivers were in place in excess of the 12 hours of CE granted for those working between March 1, 2020 and February 28, 2021.
How did CDWA determine my Training/Credential deadline?
Washington State regulation (WAC 388-71-0876) set the rules for the dates in which Individual Providers are required to come back into compliance following the pandemic Training/Credentialing waivers. These rules are based on when you started working as an Individual Provider.
Below are the training deadlines:
| Your hire date | Must complete training by |
|---|---|
| 8/17/2019 to 9/30/2020 | 1/31/2023 |
| 10/1/2020 to 3/31/2022 | 4/30/2023 |
| 4/1/2022 to 9/30/2022 | 8/31/2023 |
| 10/1/2022 to 12/31/2022 | 9/30/2023 |
Below are the credential deadlines:
| Your hire date | Must be certified by |
|---|---|
| 8/17/2019 to 9/30/2020 | 5/31/2023 |
| 10/1/2020 to 3/31/2022 | 8/28/2023 |
| 4/1/2022 to 9/30/2022 | 12/29/2023 |
| 10/1/2022 to 12/31/2022 | 1/28/2024 |
If I miss the training deadline can I still get paid?
You will not be paid for work as an IP if you miss your training deadline. You can start getting paid again once you are in compliance with your training. We will not pay for any work performed while you were out of compliance.
Why do I have a training requirement?
Washington state regulation (RCW 74.39A.074) requires that Individual Providers undergo specific training. The training requirements are based upon the services and needs of the Client(s) that you provide services for.