Submitting Time Questions

Below you’ll find answers to our most frequently asked questions specific to submitting time.

For definitions to common terms mentioned, please review our frequently asked questions glossary.

Electronic Visit Verification (EVV) is an electronic method for submitting your time worked. It is a federal requirement included in the 21st Century Cures Act. Live-in IPs are exempt from the EVV requirement and will submit their hours and tasks at least weekly, through the DirectMyCare web portal. IPs who do not live-in and who must use EVV, but do not have internet access, may use alternative ways to submit hours and tasks. CDWA will show you and your IP how to use these methods.

Personal care can be provided in the community as well as at home per DSHS program rules. You will be able to clock in/out while in the community as you do when you are at the Client’s home.

You are only allowed to work with one Client at a time. You will need to clock in and out for each Client. When you switch care, you will need to clock out for the first Client. Clock back in when you start work with the second Client.

If you live with the Client for whom you provide care, you will submit time and tasks weekly through the CDWA DirectMyCare web portal using any web browser. If you do not live with the client, you will use EVV to clock in and out from any location where services begin and/or end.

IPs who don’t live with their Client will submit their time using EVV. The DirectMyCare web portal is only used for entering non-service hours and mileage, or for making corrections to incomplete entries (i.e. they forgot to start or end a shift). Live-in providers will not use EVV. They will use DirectMyCare for time submission.

Live-In Providers will submit hours worked and tasks provided weekly. CDWA systems will automatically allocate the hours towards the month that they were worked in.

Rules regarding overtime and work week limits (WWL) will not change with the transition to CDWA. IPs must avoid exceeding their WWL and working overtime unless a temporary WWL increase has been authorized by CDWA.

Yes. You will submit time to CDWA for your Client in Phase 1 while you continue to submit time to IPOne for your Client who won’t transition until Phase 2. Once Phase 2 begins, you will only have to submit hours to CDWA.

Paid time off (PTO) will be claimed through CDWA’s web portal, DirectMyCare or can be claimed using Interactive Voice Response (IVR).

No. All non-service submissions (training, mileage, PTO) are submitted through CDWA’s DirectMyCare portal or CareAttend Interactive Voice Response (IVR).