Below you’ll find answers to our most frequently asked questions specific to submitting time.
For definitions to common terms mentioned, please review our frequently asked questions glossary.
Submitting Time Questions
What is EVV and why does my IP need to use it?
Electronic Visit Verification (EVV) is an electronic method for submitting your time worked. It is a federal requirement included in the 21st Century Cures Act. Live-in IPs are exempt from the EVV requirement and submit their hours and tasks at least weekly, through the DirectMyCare web portal. IPs who do not live-in and who must use EVV, but do not have internet access, may use alternative ways to submit hours and tasks. CDWA will show you and your IP how to use these methods.
How do I sign in or out if care is provided in the community?
Personal care can be provided in the community as well as at home per DSHS program rules. You are able to clock in/out while in the community as you do when you are at the Client’s home.
How do I log my time when I work for more than one Client in a home?
You are only allowed to work with one Client at a time. You need to clock in and out for each Client. When you switch care, you will clock out for the first Client and then clock back in when you start work with the second Client.
I am a Parent Provider. We often travel for vacation to see family which can take up to three weeks. How does the weekly time submission work?
If you live with the Client for whom you provide care, you submit time and tasks weekly through the CDWA DirectMyCare web portal using any web browser. If you do not live with the Client, you use EVV to clock in and out from any location where services begin and/or end.
Are IPs able to switch back and forth between the web portal on the computer and the EVV app on our phone to submit time?
IPs who don’t live with their Client submit their time using EVV. The DirectMyCare web portal is only used for entering non-service hours and mileage, or for making corrections to incomplete entries (i.e. forgot to start or end a shift). Live-in providers do not use EVV. They use DirectMyCare for time submission.
DSHS authorizations are based on monthly hours. CDWA is requiring weekly reports. How does this work when weeks cross months?
Live-In Providers submit hours worked and tasks provided weekly. CDWA systems automatically allocate the hours towards the month that they were worked in.
How do you claim paid time off (PTO) with CDWA?
Paid time off (PTO) is claimed through CDWA’s DirectMyCare web portal.
Do we enter hours for completed training classes in the CareAttend application? If not, where do we enter training hours?
No. All non-service submissions (training, mileage, PTO) are submitted through CDWA’s DirectMyCare web portal.