Submitting Time Questions

Below you’ll find answers to our most frequently asked questions specific to submitting time.

For definitions to common terms mentioned, please review our frequently asked questions glossary.

Electronic Visit Verification (EVV) is an electronic method for submitting your time worked. It is a federal requirement included in the 21st Century Cures Act. Live-in IPs are exempt from the EVV requirement and submit their hours and tasks at least weekly, through the DirectMyCare web portal. IPs who do not live-in and who must use EVV, but do not have internet access, may use alternative ways to submit hours and tasks. CDWA will show you and your IP how to use these methods.

Personal care can be provided in the community as well as at home per DSHS program rules. You are able to clock in/out while in the community as you do when you are at the Client’s home.

You are only allowed to work with one Client at a time. You need to clock in and out for each Client. When you switch care, you will clock out for the first Client and then clock back in when you start work with the second Client.

If you live with the Client for whom you provide care, you submit time and tasks weekly through the CDWA DirectMyCare web portal using any web browser. If you do not live with the Client, you use EVV to clock in and out from any location where services begin and/or end.

IPs who don’t live with their Client submit their time using EVV. The DirectMyCare web portal is only used for entering non-service hours and mileage, or for making corrections to incomplete entries (i.e. forgot to start or end a shift). Live-in providers do not use EVV. They use DirectMyCare for time submission.

Live-In Providers submit hours worked and tasks provided weekly. CDWA systems automatically allocate the hours towards the month that they were worked in.

Paid time off (PTO) is claimed through CDWA’s DirectMyCare web portal.

No. All non-service submissions (training, mileage, PTO) are submitted through CDWA’s DirectMyCare web portal.