Case Manager Questions

Below you’ll find answers to our most frequently asked questions specific to Case Managers.

For definitions to common terms mentioned, please review our frequently asked questions glossary.

CDWA will become responsible for the administrative tasks regarding IPs. This will leave more time for case management staff to focus on service planning and supporting activities that maintain the Client’s health and well-being.

Case Managers can communicate with CDWA with any IP-related concerns or issues. Clear communication protocols will be in place prior to CDWA becoming the CDE.

Case Managers will have access to CDWA Service Coordinators and access to CDWA’s Customer Service Center. Case Managers will also communicate with CDWA through the CARE interface. CDWA is working on communication policies for exchanging information with Case Managers.

CDWA will notify the CM if an IP is not eligible to work. CDWA representatives will consult with CM on IP ineligibility on a case-by-case basis.

Case Managers will send the Assessment Details and Service Summary to CDWA via the CARE electronic interface. Once the Client approves the care plan, CDWA will share the plan with the IP.

Case Managers can refer inquiries about the CDE here: The DSHS site contains information about the CDE project including past webinar materials, talking points, and how to sign up for GovDelivery.