Case Manager Questions

Below you’ll find answers to our most frequently asked questions specific to Case Managers.

For definitions to common terms mentioned, please review our frequently asked questions glossary.

CDWA is responsible for the administrative tasks regarding IPs. This leaves more time for case management staff to focus on service planning and supporting activities that maintain the Client’s health and well-being.

Case Managers have direct access to the CDWA Service Coordinators assigned to Clients on the Case Manager’s caseload, as well as the CDWA Supervisors and Program Managers in their region. Case Managers can also communicate with CDWA through the CARE interface.

CDWA notifies the Case Manager if an IP is not eligible to work. CDWA representatives consult with the Case Manager on IP ineligibility on a case-by-case basis.

Case Managers send the Assessment Details and Service Summary to CDWA via the CARE electronic interface. Once the assigned CDWA Service Coordinator receives the care plan, CDWA shares the plan with the IP.