Case Manager Questions

Below you’ll find answers to our most frequently asked questions specific to Case Managers.

For definitions to common terms mentioned, please review our frequently asked questions glossary.

What is the role of a Case Manager now that the CDE is operational?

CDWA is responsible for the administrative tasks regarding IPs. This leaves more time for case management staff to focus on service planning and supporting activities that maintain the Client’s health and well-being.

Is there a contact at CDWA for Case Managers to share Assessment Details, changes in hours, and if a Client loses eligibility due to not submitting documentation to long term care?

Will CDWA notify Case Managers if an individual is not hired as an IP? Will the Case Manager be given a reason why?

CDWA notifies the Case Manager if an IP is not eligible to work. CDWA representatives consult with the Case Manager on IP ineligibility on a case-by-case basis.

Will Case Managers be required to send the Assessment Details and Service Summary for the IP to the CDE, or will it be provided directly to the IP?

Case Managers send the Assessment Details and Service Summary to CDWA via the CARE electronic interface. Once the assigned CDWA Service Coordinator receives the care plan, CDWA shares the plan with the IP.